Help us to Help You

We are experiencing an increasing number of patients telephoning the surgery to request that we deal with their medication needs over the telephone as a matter of urgency.

We cannot take requests for medication over the telephone. Orders for medication must be done in writing, by ticking your white repeat list, by email, by completing an orange order form, asking your chemist to order for you or online with a user name and password.

Please do not allow your medication to run out or run low and then expect us to deal with it immediately.

We require at least 48-72 hours notice to get your prescription ready whether it is on repeat or an acute item. The prescription will be ready after the 2nd or 3rd working day (longer if you have it sent to a chemist)

We will not process your item over the telephone it can lead to mistakes and those patients who do follow the correct process end up with their prescriptions delayed because of others requesting them urgently.

Thank you for your co-operation